Quail Ridge Country Club
  • 09-Jan-2023 to 08-Feb-2023 (EST)
  • Club- FB
  • Boynton Beach, FL, USA
  • Base + Bonus
  • Full Time


Position Summary

The Director of Club Operations is responsible for supporting the General Manager/COO in the management of the entire Club operations. The Director of Club Operations will have the responsibility for a wide-range of amenities and operational functions at the Club and be an influential member of the Club's executive management team. The Director of Club Operations is also responsible for meeting performance goals. These objectives include assisting in the selection, development and training of the assigned staff at the club. The Director of Club Operations is responsible for managing and overseeing safety processes/procedures regarding the club. The Director of Club Operations ensures an exceptional member experience that supports our club vision.

Essential Functions

  • Develops policies and procedures and directs/supervises the work and tasks of assigned department managers and associates to include Food and Beverage, Clubhouse Operations, Maintenance, Housekeeping, Transportation and Concierge.
  • Manages the performance of all assigned operations within the Clubhouse. Continuously seeks improvements within the Clubhouse in an effort to provide the highest level of service possible. Responsible for the direction and supervision of the day-to-day activities of the clubhouse staff.
  • Plans, develops, and approves specific operational policies, programs, and procedures and methods in concert with general policies.
  • The DCO will interact positively and professionally with all members, guests, staff and vendors in resolving issues and promoting a respectful team work environment.
  • The DCO, coordinating with key departments, has the responsibility of ensuring that all member and club events are exceptionally planned and executed, that dining service is impeccable, that Clubhouse operations are managed effectively and efficiently and staff are trained, mentored and developed for their improvement as well as for the Club's benefit.
  • Entrusted with the operation, maintenance repair, administration and supervision of clubhouse facilities consisting of the Receptionist/Concierge, Food and Beverage/Dining Room, Service Bar, Snack Bars, Card Rooms and Clubhouse Administration roles. Responsible for efficient management, quality control and quality service at reasonable cost.
  • Prepare and maintain detailed reports justifying budget estimates covering administrative and operating expenses. Keep House Committee fully advised of all profits (losses), budget problems, and results of all planned parties, receptions or other Club functions.
  • Responsible for the monthly food and beverages inventories. Work closely with the Controller in relation to monthly costs and budgetary matters.
  • Responsible for the direction and supervision of the day-to-day activities of the clubhouse employees, including their selection, appointment, salary, placement, promotion, separation and disciplinary action, in cooperation with the Human Resources Director. Maintain a quality staff to provide service for the operation and maintenance of the clubhouse facilities, including food and beverage staff, kitchen staff, members of the valet service, dining reservations staff and supervisory support during food service hours.
  • Arrange for all Club social activities including entertainment, music and private parties sponsored by Club members. Establish all price schedules for such functions dictated by menus and services required.
  • Responsible for the oversight of the procurement of all food, liquor and supplies required for use in the clubhouse facilities. Supervise delivery of goods and services received; verify all clubhouse invoices, taking advantage of discounts and allowances offered. Work closely with Controller in maintaining good financial relationships with sources/vendors.
  • Responsible for menu selection and changes when necessary. Supervises the preparation of food service. Supervises the preparation of beverages and beverage service. Keep GM/COO advised of problems or poor member response related to food and beverage operations.
  • Negotiate all service contracts pertaining to any equipment (kitchen air conditioning, refrigeration), any services such as pest control, window washing, night cleaning and maintenance and work with Agronomist regarding plants, etc. Note: All service contracts are subject to approval of the House Committee and where necessary, by the Insurance Committee.
  • Responsible for maintaining and enforcing clubhouse rules and attire as outlined in the Quail Ridge directory. Reporting violations of these rules by members to the GM/COO who will take such action as necessary or take the disciplinary matter up with the Board of Governors.
  • Must be available and schedule their regular hours of management to conform to the clubhouse operations and services, as detailed in the directory. During these hours, the DCO will devote their best efforts and knowledge working in the interest of the Club and its members.
  • All reasonable requests or suggestions made by members will be accepted, seriously considered, and discussed with the GM/COO and Chairman of the House Committee. Where Board action is required, a written recommendation will be submitted to the Chairman of the House Committee for consideration by the Board of Governors.
  • DCO should attend the meeting of the House Committee as the key member of management.
  • Extend extreme courtesy to all Quail Ridge Country Club members.
  • Works closely with Community General Manager/COO, CFO, Controller, Director of Golf, Director of Golf Course Maintenance, Fitness Director, Tennis Director, Controller, and the Director of Human Resources.
  • Manages the performance of all operations within the Clubhouse.
  • Continuously seeks improvements within the Clubhouse in an effort to provide the highest level of service possible.
  • Oversees, protects, maintains, renovates or replaces physical assets and facilities of the Clubhouse within approved budgets.
  • Ensures that the Clubhouse is operated in accordance with all applicable local, state and federal laws.
  • Performs position with high standards, integrity and in a timely and efficient manner.
  • Hires and directs subordinate supervisors/employees and gives input on hiring/termination of other Clubhouse employees.
  • Thoroughly evaluates all personnel who report directly to the Department Head on an annual basis. Ensures that all employees in the Department receive an annual evaluation.
  • Recommends wage and bonus payments for department employees to the General Manager/COO.
  • Is current on all new/current Human Resources policies and procedures, and ensures new information and policies are communicated and adhered to by all staff levels.
  • Provides input and cooperates with the General Manager/COO and CFO in preparation of the annual operating and capital budgets.
  • Monitors monthly and other financial statements for the Departments and takes effective corrective action as required.
  • Reviews income and costs relative to goals; takes corrective action as necessary in close association with the General Manager/COO and CFO.
  • Maintains membership with relevant professional associations. Attends conferences, workshops and meetings to keep abreast of current information and developments in the field, as approved by the General Manager/COO.
  • Participates in outside activities that are approved by the General Manager/COO to enhance the prestige of the community, and fulfill the public obligations of Quail Ridge.
  • Perform any other duties and/or tasks that may be assigned by management.

Knowledge, skills and abilities

  • Must have excellent computer skills, including extensive use of Microsoft Office program and related POS system/Jonas preferred.
  • Must have knowledge of commonly used concepts, practices, and procedures within a country club.
  • Efficiently handle multiple calls to customers, members, vendors and the general public.
  • Respond to member complaints and inquiries in a courteous and friendly manner.
  • Must possess excellent interpersonal and conflict resolution skills.
  • Must possess excellent written and verbal communication skills.
  • Must possess excellent organizational skills and coordinate and complete tasks with limited supervision.
  • Must be a detail-oriented individual and possess time management skills.
  • Must maintain high performance standards.
  • Simple computational skills (Add, Subtract, Multiply, Divide, Percents)
  • Fluent reading and writing in English with the ability to recognize signs and symbols.
  • Ability to deal with routine changes often.
  • Ability to deal effectively and tactfully with all employees, management and members.
  • Ability to work in a fast paced environment.

Education and experience

  • Bachelor's Degree required, preferred major in Hospitality, Finance, and/or Business management.
  • Minimum of 5-7 year's club experience required in a Clubhouse Management/Operations role, Assistant General Manager or General Manager role and/or Food and Beverage Director role.
  • Minimum of ten years' experience required in supervising and managing staff.
  • Required experience with budgeting, inventory and cost control, vendor relations and negotiations.
  • Required experience with staff training, team building, and development.
  • Must possess Point of Sale experience, Jonas preferred.
  • Must have excellent computer skills, including extensive use of Microsoft Office programs.
  • The ability to build a strong team through proper training, mentoring and an example of leadership excellence.
  • Possessing financial acumen to understand club financials and manage budgets.
  • A strong beverage knowledge with a focus on wine.

Supervisory responsibilities

  • Food and Beverage area from 50-75 staff members

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